Comprehensive support services for passengers with disabilities and special needs
Contact IGA Cares team for personalized assistance planning. Our trained staff can help you prepare for a smooth and comfortable journey.
Contact your airline at least 48 hours before your flight to request special assistance. Provide details about your specific needs (wheelchair, mobility aid, medical equipment, etc.). The airline will coordinate with the airport to ensure services are ready.
Istanbul Airport offers designated accessible parking spaces close to terminal entrances. Accessible drop-off zones are available for passengers with disabilities. Look for the international accessibility symbol (wheelchair icon) signage.
Upon arrival at the airport, proceed to the check-in area or information desk. Staff will provide wheelchair assistance if requested. Priority check-in counters are available for passengers with disabilities. Your mobility aid will be tagged and transported separately if needed.
Passengers with disabilities receive priority access through security and passport control. Security procedures are adapted for passengers with mobility aids, medical equipment, and assistive devices. Staff are trained to assist respectfully and efficiently.
Istanbul Airport features accessible restrooms, elevators, and facilities throughout the terminal. Accessible seating areas, charging stations, and assistance points are available. Visual and hearing impairment support includes signage, announcements, and trained staff.
Priority boarding is available for passengers with disabilities. Staff will assist with boarding and stowing mobility aids. If you use a wheelchair, airport staff will assist you to your seat. Your mobility aid will be returned upon arrival at your destination.
Manual and electric wheelchair assistance available throughout the terminal. Wheelchairs provided free of charge upon request.
Dedicated assistance points located at terminal entrances, check-in areas, and gates. Staff trained in disability awareness.
Wheelchair-accessible restrooms with emergency call buttons located throughout all terminals. Spacious and fully equipped.
Elevators with braille buttons, audio announcements, and sufficient space for wheelchairs on all terminal levels.
Arrive at least 3 hours before international flights and 2 hours for domestic. Extra time ensures all assistance procedures are completed comfortably.
Request special assistance when booking your flight or at least 48 hours before departure. This ensures services are ready when you arrive.
Carry medical documentation, prescriptions, and assistance request confirmations. Keep them easily accessible for security and check-in.
Don't hesitate to ask airport staff for assistance. They are trained to help and can provide guidance throughout your journey.
Request wheelchair assistance when booking your flight or at least 48 hours before departure by contacting your airline. You can also request assistance at the airport at information desks or assistance points. The service is free of charge.
Yes, Istanbul Airport has designated accessible parking spaces located near terminal entrances. Accessible drop-off zones are also available. Look for the international accessibility symbol (wheelchair icon) signage.
Yes, you can bring your own wheelchair. Manual wheelchairs can often be taken to the aircraft door, while electric wheelchairs may need to be checked as special baggage. Inform your airline about your wheelchair when booking.
Process Overview:
Tactile pathways, braille signage, and audio announcements. Trained staff available to assist visually impaired passengers.
Visual information displays, sign language assistance available, and text-based communication options at information desks.
You have the right to accessible travel. Airlines and airports are required to provide reasonable accommodations for passengers with disabilities.
For specific questions or concerns, contact IGA Cares team before your travel. They can provide detailed information about available services.
Service animals are allowed with proper documentation. You'll need a veterinary health certificate, proof of vaccination, and service animal identification. Notify your airline in advance and check destination country requirements.
Yes, wheelchair-accessible restrooms with emergency call buttons are located throughout all terminals. They are spacious, fully equipped, and clearly marked with the accessibility symbol.
Services include tactile pathways, braille signage, audio announcements, and trained staff to assist. Guide dogs are allowed with proper documentation. Information desks can provide text-based information.
Services include visual information displays, sign language assistance (on request), text-based communication at information desks, and written instructions. Visual alerts are available for announcements.
Yes, medical equipment is allowed with proper documentation. This includes oxygen concentrators, CPAP machines, and other medical devices. Notify your airline in advance and carry prescriptions and doctor's notes.
Yes, priority boarding is available for passengers with disabilities and special needs. This allows early access to the aircraft and assistance with seating. Request priority boarding at check-in.
Request arrival assistance when booking your flight. Airport staff will meet you at the aircraft door with a wheelchair if needed, assist with baggage claim, and help you reach ground transportation or your connecting flight.
