Comprehensive support services for passengers with disabilities and special needs
Contact IGA Cares team for personalized assistance planning. Our trained staff can help you prepare for a smooth and comfortable journey.
Istanbul Airport is dedicated to providing accessible and inclusive services for all passengers through its IGA Cares program. Whether you have reduced mobility, a disability, visual or hearing impairments, or require medical support, Istanbul Airport ensures your journey is comfortable, safe, and stress-free.
Passengers can access a wide range of services, including wheelchair and mobility assistance, special support for disabilities, accessible parking and transportation, visual and hearing impairment support, medical assistance and equipment, priority boarding, fast-track services, and accessible restrooms and facilities. All terminals and gates are designed to meet accessibility standards, and trained airport staff are available to guide passengers every step of the way.
To request assistance, passengers should contact their airline at least 48 hours before departure, or approach airport information desks or the IGA Cares team upon arrival. Istanbul Airport’s accessibility services make it one of the most inclusive and passenger-friendly airports in the world, ensuring everyone can travel with confidence.
Passengers requiring special assistance should contact their airline at least 48 hours before the flight. Providing detailed information about your needs allows the airline and Istanbul Airport to coordinate wheelchair support, mobility aids, medical equipment, or service animal accommodations. Proper advance planning ensures a smoother and stress-free journey.
Istanbul Airport provides designated accessible parking spaces near terminal entrances and accessible drop-off zonesfor passengers with disabilities. These areas are clearly marked with the international accessibility symbol (wheelchair icon) to ensure convenient and safe access to the terminal.
Upon arrival at Istanbul Airport, passengers requiring assistance should proceed to the check-in area or an information desk. Trained staff will provide wheelchair or mobility aid assistance as needed. Priority check-in counters are available for passengers with disabilities, and mobility aids can be tagged and transported separately to ensure safety and convenience.
Passengers requiring special assistance at Istanbul Airport receive priority access through security and passport control. Security procedures are adapted for mobility aids, medical equipment, and assistive devices, and staff are trained to assist respectfully and efficiently to ensure a smooth process.
Istanbul Airport offers fully accessible facilities throughout the terminals, ensuring passengers with disabilities or reduced mobility can navigate the airport comfortably. Services include accessible restrooms, elevators, seating areas, charging stations, and assistance points. For passengers with visual or hearing impairments, the airport provides supportive signage, announcements, and trained staff to guide them.
Passengers with disabilities at Istanbul Airport are eligible for priority boarding. Trained staff assist with boarding, stowing mobility aids, and helping passengers to their seats. Wheelchairs and other mobility aids are carefully transported and will be returned at the destination airport.
Manual and electric wheelchair assistance is available throughout Istanbul Airport. Wheelchairs are provided free of charge upon request, ensuring safe and comfortable navigation for passengers with reduced mobility.
Dedicated assistance points are located at terminal entrances, check-in areas, and boarding gates. Staff at these points are trained in disability awareness and can provide guidance, support, and information.
All terminals feature wheelchair-accessible restrooms equipped with emergency call buttons. These restrooms are spacious, fully equipped, and designed to accommodate passengers with disabilities.
Elevators throughout the terminals are equipped with braille buttons, audio announcements, and sufficient space for wheelchairs. They provide easy access between all levels of the terminal.
Passengers with visual impairments can benefit from tactile pathways, braille signage, and audio announcements. Trained staff are available to provide personalized guidance when needed.
Passengers with hearing impairments have access to visual information displays, sign language assistance, and text-based communication options at information desks to ensure a seamless airport experience.
Arrive at least 3 hours before international flights and 2 hours for domestic flights. Allowing extra time ensures that all assistance procedures, including wheelchair support and check-in, are completed comfortably.
Request special assistance when booking your flight or at least 48 hours before departure. This guarantees that airport staff and necessary equipment are ready upon your arrival.
Carry medical documentation, prescriptions, and assistance request confirmations. Keep them easily accessible during security screening and check-in to avoid delays.
Don’t hesitate to ask airport staff for guidance. All staff at assistance points, information desks, and gates are trained to help passengers with disabilities.
Passengers with disabilities have the right to accessible travel. Airlines and airports must provide reasonable accommodations and priority services where required.
For detailed information about accessibility services or any concerns, contact the IGA Cares team before traveling. They can provide guidance about wheelchair services, priority boarding, or other special assistance needs.
Request wheelchair assistance when booking your flight or at least 48 hours before departure by contacting your airline. You can also request assistance at the airport at information desks or assistance points. The service is free of charge.
Yes, Istanbul Airport has designated accessible parking spaces located near terminal entrances. Accessible drop-off zones are also available. Look for the international accessibility symbol (wheelchair icon) signage.
Yes, you can bring your own wheelchair. Manual wheelchairs can often be taken to the aircraft door, while electric wheelchairs may need to be checked as special baggage. Inform your airline about your wheelchair when booking.
Service animals are allowed with proper documentation. You'll need a veterinary health certificate, proof of vaccination, and service animal identification. Notify your airline in advance and check destination country requirements.
Yes, wheelchair-accessible restrooms with emergency call buttons are located throughout all terminals. They are spacious, fully equipped, and clearly marked with the accessibility symbol.
Services include tactile pathways, braille signage, audio announcements, and trained staff to assist. Guide dogs are allowed with proper documentation. Information desks can provide text-based information.
Services include visual information displays, sign language assistance (on request), text-based communication at information desks, and written instructions. Visual alerts are available for announcements.
Yes, medical equipment is allowed with proper documentation. This includes oxygen concentrators, CPAP machines, and other medical devices. Notify your airline in advance and carry prescriptions and doctor's notes.
Yes, priority boarding is available for passengers with disabilities and special needs. This allows early access to the aircraft and assistance with seating. Request priority boarding at check-in.
Request arrival assistance when booking your flight. Airport staff will meet you at the aircraft door with a wheelchair if needed, assist with baggage claim, and help you reach ground transportation or your connecting flight.
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